Shipping policy

Shipping

Products are shipped exclusively within Italy.

The Seller commits to shipping the Products within 30 calendar days from receipt of payment, unless another delivery date has been agreed.

If delivery cannot be made within this timeframe, the Seller will inform the Customer and provide a new reasonable delivery date. If this deadline is missed again, the Customer may cancel the order.

The Seller may make partial deliveries if necessary due to temporary unavailability or delays. The Customer will be notified.

If delivery is delayed due to the Customer’s unreasonable refusal to accept the Products or failure to collect them, the Seller may terminate the Sales Contract.

Delivery is made to the address specified during the order process.

Upon delivery, the Customer must check the packaging for damage and inspect the Products for visible defects or non-conformities.

Claims relating to visible defects, damage, or non-conformity must be submitted in writing within 2 days of delivery, including a clear photograph of the issue.

Claims submitted after this period cannot be processed.

Risk of loss or damage passes to the Customer upon delivery.